TECHNICAL ISSUES & TROUBLESHOOTING

The app is only compatible with Android 8.0/iOS 16 or later.

If you are experiencing trouble downloading the app, we recommend checking the following: 

- Does your internet connection work well? - Do you use a VPN on your device? - Is there enough storage on your device? - Did you use the correct link to download the app on your device? Please click here to download the app from the App Store.

​​Check if you have the latest version of the app and if WalkFit is synced with Apple Health, as shown in the instructions below:

1. Open the WalkFit app.

You can monitor your daily progress in the Activity tab. There, you’ll find the number of steps taken, completed workout sets, the time you’ve spent exercising, and walking distance with burned calories.

On iOS: Go to your phone’s Settings > General > iPhone Storage > Select the WalkFit app > Tap Offload App.

WalkFit displays your activity data directly from your selected source (Apple Health, or Fitbit), so the data in the app should match the data displayed in your selected source. Sometimes, WalkFit may display less data than the source. This may occur if permissions are revoked, the connection is lost, or the app is uninstalled. When this occurs, an error message will appear on the main screen of the app. To resolve this, you need to reconnect to your current source or select a different one. If you change your health data source during the day, your daily goal will include steps from both the previous and new sources. This may cause the data in your daily goal to be higher than the individual totals displayed in the selected source. WalkFit processes health data periodically (approx. every 30 minutes - 4 hours), so sometimes the daily goal shown on widgets, notifications, or the main screen may be slightly lower than the actual total. However, the data will be fully accurate after a short while, or you can refresh it by opening the app or using the pull-to-refresh feature on the main screen.

Where to track your progress You can always double-check if your workouts or challenge requirements were completed by referencing the below sections:

Look for Today’s Step Goal in the Home tab.

This error is not common, but can occur from time to time. First of all, please make sure your Internet connection works well. If you are using a cellular connection, you might want to consider connecting to Wi-Fi. 

Also, if you’re using any type of VPN or proxy, we recommend turning it off, as such software may slow down your Internet connection.

If the app isn’t tracking steps, try these quick fixes:

Check your phone’s motion and fitness tracking permissions: Go to Settings → Privacy & Security → Motion & Fitness, and make sure access is enabled for the WalkFit app.